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Customer Service

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We are keenly aware that our customers have many book manufacturers to choose from. When we ask why customers choose us, they say it’s because of how we treat them – we listen, we happily answer questions, we make suggestions and we accommodate. Moreover, they love our fast response rates (via phone, email, fax… heck, we’d even respond to a carrier pigeon).

Here are some ways our customer service is unlike that of other book printing companies: 

One-Contact Customer Service

At C-M Books / Cushing-Malloy, many people will be involved in making your book. However, you will be guided by just one contact from beginning to end. We’ve all had the experience of being transferred from department to department just to try to get our questions answered. But rest assured, your project will be led by one representative. That person will be your advocate, translator, and project manager. All information about your project will be centralized with this individual. From billing to printing to scheduling to delivery, you’ll speak with the same friendly, familiar contact. Meet our team. Call us toll free: 888-295-7244.

Small and Family-Owned

Since the day we started, we’ve been family-owned, and we’ve made books in the same location on Main Street in Ann Arbor, Michigan. Our small size and our close-knit crew (many of whom have been with the company for decades) allows us to easily communicate with each other, stay on top of projects, and maintain long, rewarding relationships with our customers.

Larger corporations often lose touch with the true meaning of teamwork, and they fail to stay in tune with customers’ needs. In fact, many book manufacturers are so large that your service person isn’t even in the same state as the press printing your book. At C-M Books / Cushing-Malloy, your service person can literally follow your project through our plant to make sure everything is done right.

Flexible Schedules & Attention to Detail

Need your books for a signing that’s right around the corner? One of your authors missed the journal deadline? Give us a ring. We will do our best to make up lost time so you can make your date. We’ve been known to bend over backwards to meet a tight timeline.

We’re also focused on the details. With acutely trained eyes, our crew members are always on the lookout for potential problems, so we can flag an issue early in the process before it results in a costly mistake. We check and double-check from cover to cover to ensure a perfect result.

Exceptional Quality

Book manufacturers around the world will tell you that they’re focused on “quality,” but “quality” is a very general word. “Quality” needs an adjective in front of it to truly mean something. A book can be of mediocre quality. It can be “so-so” or “just good enough.” But for our company, “somewhat decent” or “OK” are not ways we describe the books we produce. With more than 60 years in the book manufacturing business, we’ve learned a thing or two about producing an EXCEPTIONAL product. In fact, our committed employees won’t send “mediocre” books out the door. Care to see the pride we take in our work? Just ask us to send samples!  

Meet our team.
Call us toll free: 888-295-7244